Privacy Policy

Effective Date: 05.01.2025

At PianoChest.com, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using PianoChest.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services.

Personal Information:

  • Name
  • Email address
  • Billing information (via our payment provider)
  • Account credentials
  • IP address and location (for fraud prevention and analytics)
  • Any additional information you provide (e.g. through customer support or surveys)

Non-Personal Information:

  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the site
  • Referral source (how you found us)

2. How We Use Your Information

We use your information to:

  • Provide access to the PianoChest.com service
  • Manage subscriptions and process payments
  • Send account updates and product announcements
  • Offer customer support
  • Improve and analyze the website and content
  • Detect fraud and maintain security
  • Comply with legal obligations

We do not sell or rent your personal information.

3. Payments

All payments are processed by secure third-party providers (e.g. Stripe or PayPal). We do not store your full payment details on our servers.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Understand user behavior
  • Track usage patterns and improve content
  • Customize your experience

You can manage cookie settings in your browser. Disabling cookies may impact site functionality.

5. Data Sharing

We may share data with trusted third parties, including:

  • Payment processors
  • Email and newsletter providers
  • Analytics services (e.g. Google Analytics)
  • Customer support platforms

All partners are required to handle your data securely and in compliance with applicable privacy laws.

We may also disclose personal data:

  • If required by law, subpoena, or court order
  • To protect our legal rights or prevent fraud

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request updates to inaccurate information
  • Deletion: Request that your data be erased
  • Objection: Object to processing under certain circumstances
  • Portability: Request transfer of your data to another service

To exercise any of these rights, email us at [your@email.com].

7. Data Retention

We retain your information for as long as necessary to:

  • Provide services to you
  • Fulfill legal and accounting obligations
  • Resolve disputes and enforce our agreements

If you cancel your account, we may retain limited data for legal and security purposes.

8. Data Security

We take data security seriously and implement measures including:

  • SSL encryption
  • Firewall and other methods of protection
  • Access controls and secure authentication
  • Daily backups

However, no system is 100% secure. You use the site at your own risk.

9. International Users

PianoChest.com is accessible globally. By using our services, you consent to the transfer and processing of your data in jurisdictions that may not offer the same level of privacy protection as your home country.

We follow best practices to comply with major privacy regulations (e.g. GDPR, CCPA) and safeguard your data accordingly.

10. Children’s Privacy

PianoChest.com is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us for deletion.

11. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will:

  • Post the updated version on this page
  • Update the “Effective Date” above
  • Notify you by email or via your account dashboard, if changes are significant

Your continued use of the Service after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us.